Orders
How long does it take to process my order?
We are a small one-person studio and a very peculiar CEO (Taco the dachshund), so thank you in advance for your patience. Orders are processed and dispatched within 3 to 5 business days. You will receive a shipping confirmation email once your order is on its way.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible at hello@bytaco.com if you need to make a change. We cannot guarantee changes once an order has been dispatched.
I have not received my order. What do I do?
Please check with your neighbours and local post office first. If you still cannot locate your parcel, contact us at hello@bytaco.com and we will do our best to help. Please note that untracked parcels lost in transit are unfortunately beyond our control.
Shipping
Where do you ship to?
We ship Australia-wide and internationally. For full details on shipping times, rates, and options, please visit our Shipping Policy page.
How can I track my order?
Tracked orders will receive a tracking number via email once dispatched. Untracked letter mail does not include tracking. If you need peace of mind, we recommend selecting a tracked option at checkout.
Will I have to pay customs or import duties?
International customers may be subject to customs duties and import taxes. These are set by your local customs authority and are the responsibility of the buyer. US customers please note that import duties now apply to all shipments regardless of order value.
Returns
What is your returns policy?
We accept returns on unused, undamaged items within 14 days of delivery. Please contact us at hello@bytaco.com with your order number and reason for return. The customer is responsible for return shipping costs. Sale items and mystery bags are final sale and cannot be returned. As a small business, we are unable to accept returns for change of mind.
My order arrived damaged. What do I do?
We are so sorry. Please email us at hello@bytaco.com with a photo of the damaged item and your order number and we will make it right.
Our Products
Are your products handmade?
Yes. ByTaco products are designed and made in-house with embroidery, printing, and hand-crafted finishes. You are truly supporting original art and a small creative dream when you shop with us.
How do I care for my mini pins?
Keep them away from water and store carefully to avoid scratching. Not suitable for machine washing.
How do I care for my glass mugs and cans?
Hand wash only. Do not microwave or put in the dishwasher. The bamboo lid and acrylic straw should also be hand washed and air dried.
How do I care for my tote bags and socks?
Machine wash cold, gentle cycle, inside out. Do not tumble dry. Iron on reverse only.
Stockists and Markets
Where can I shop ByTaco in person?
We occasionally appear at local markets and have retail stockists. Follow us on Instagram at @bytaco for the latest updates on where to find us in real life.
Wholesale and Collaborations
Do you offer wholesale?
Yes, we are open to wholesale enquiries. Please reach out at hello@bytaco.com with your store details.
Can I collaborate with ByTaco?
We love connecting with other creatives. Send us a message at hello@bytaco.com and tell us about your idea.